Conditions of shipping and returns shipping

CONDITIONS OF SHIPPING AND RETURNS SHIPPING

Due to the nature of the articles we offer on our website, Agroideas can only guarantee effective delivery in the national territory (Spain) and Portugal.

Domestic shipments are made in strict order of arrival and as long as the plants are able to be sent.

We can not guarantee a strict delivery schedule due to the necessary routes of the transport companies, but if no one can receive the package, the agency will try to contact you and make a new delivery on the next business day.

You will always receive an email when your order has left our premises

For delivery to other countries, delivery will be made through "Correos España" together with the postal service of each receiving country. For this purpose, the shipment will be made through a Certified Letter with a tracking number that we will send to the client so that he can know the status of his order at all times.

The plants will be unearthed and washed, so it will be necessary to wait at least three days to be able to make a shipment with guarantees of success

Agroideas is not responsible in any way for possible losses, damages or defects caused by delays or seizure by customs, due to the laws of plants in each country.

For this purpose, Agroideas reminds us that it DOES NOT PROCESS PHYTOSANITARY CERTIFICATE OR CITES

Therefore, when placing the order, you understand and accept the risks inherent in your purchase

For an order to be recognized as "lost" it is necessary that 1 month has elapsed since the shipment was made.

Yes we will be responsible and return the money or replace the item if the plant arrives in poor condition due to causes attributable to us, such as: attack of insects or fungi, excess moisture in the package or has received a wrong item.

RETURNS

All "complaints" will be pleasantly attended, under the assumption that all our clients act in good faith

Due to the perishable nature of the articles, you have 48 hours to request a return after receiving the order by contacting us at info@cactusagroideas.com

The cost of return will be borne by the customer, except when the same is attributable to our error or defective items. In this case, Agroideas will take care of the expenses

Once the return is approved, you will receive the amount in the same way you made your purchase. It is also possible to leave a balance in favor of the client for future purchases